Dealer Interaction Quality Assurance Survey

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*First Name
*Last Name
*Email
*When you contacted us, did you already own an acoustic grand or upright piano?
What brand did/do you own?
If other, please specify:
Steinway representative with whom you communicated (if known):
*Were you contacted in a timely manner subsequent to reaching out to Steinway & Sons?
If no, please explain:
*Were you contacted in a professional manner subsequent to reaching out to Steinway & Sons?
If no, please explain:
*Were all of your questions addressed adequately?
If no, please explain:
*Were you in the market to buy a piano when you reached out to Steinway & Sons?
*Did you end up purchasing a piano?
*Why didn't you make a purchase?
*If other, please specify:
*Are you still in the market for a piano?
*Since you weren't looking to buy a piano, why did you contact Steinway & Sons?
*If other, please specify:
*Please rate your satisfaction with how your needs/questions were handled by your Steinway representative:
*Did you purchase a piano from the Steinway representative?
*Which brand piano did you purchase?
*The brand piano you purchased was:
*From where did you purchase your piano?
*Why did you choose to purchase where you did instead of your local Steinway representative?
*If other, please specify:
*Please rate your satisfaction with your piano thus far (if delivered):
*Which brand piano did you purchase?
*The brand piano you purchased was:
*Please rate your purchase experience:
*Please rate your satisfaction with your piano thus far (if delivered):
Any other comments? How was your overall experience with Steinway & Sons? What was done well? Any areas we can improve?
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