Dealer Interaction Quality Assurance Survey

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*First Name

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*Last Name

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*Email

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*When you contacted us, did you already own an acoustic grand or upright piano?

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What brand did/do you own?

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If other, please specify:

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Steinway representative with whom you communicated (if known):

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*Were you contacted in a timely manner subsequent to reaching out to Steinway & Sons?

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If no, please explain:

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*Were you contacted in a professional manner subsequent to reaching out to Steinway & Sons?

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If no, please explain:

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*Were all of your questions addressed adequately?

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If no, please explain:

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*Were you in the market to buy a piano when you reached out to Steinway & Sons?

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*Did you end up purchasing a piano?

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*Why didn't you make a purchase?

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*If other, please specify:

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*Are you still in the market for a piano?

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*Since you weren't looking to buy a piano, why did you contact Steinway & Sons?

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*If other, please specify:

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*Please rate your satisfaction with how your needs/questions were handled by your Steinway representative:

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*Did you purchase a piano from the Steinway representative?

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*Which brand piano did you purchase?

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*The brand piano you purchased was:

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*From where did you purchase your piano?

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*Why did you choose to purchase where you did instead of your local Steinway representative?

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*If other, please specify:

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*Please rate your satisfaction with your piano thus far (if delivered):

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*Which brand piano did you purchase?

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*The brand piano you purchased was:

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*Please rate your purchase experience:

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*Please rate your satisfaction with your piano thus far (if delivered):

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Any other comments? How was your overall experience with Steinway & Sons? What was done well? Any areas we can improve?

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Dealer Interaction Quality Assurance Survey

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