Daniel DeBiasio

Daniel DeBiasio has been with Steinway & Sons since 2016. After working as a technician for Steinway Hall and the Concert & Artist Department, his responsibilities now include conducting the Steinway Technical Academy.  Before joining Steinway, he worked for ten years as an independent piano technician in New York City. He has also served on the NYC PTG Chapter 101 board as Secretary, Vice President and President.

Daniel will be teaching two classes at the PTG Convention in Des Moines.

• Understanding Dampers in the Modern Steinway Grand will give technicians an overview of the design intentions behind the New York Steinway Grand Damper System so they can better understand how to make meaningful corrections in the field.

• Foundations of Tone in the New York Steinway is a comprehensive look at all the things a technician should consider when voicing the New York Steinway hammer, and an overview of the recommended voicing techniques.    

Ben Gac

Ben Gac has been with Steinway & Sons since 2014.  His responsibilities include forging new paths in quality in piano manufacturing in the New York factory as well as overseeing the administration of Steinway’s Apprenticeship Program.  Before joining Steinway in New York Ben worked at the Steinway dealerships in Chicago, tuned for a number of private clientele and concert venues in the area, and taught at the Chicago School for Piano Technology.

Margo Hanzel

Margo Hanzel has been with Steinway & Sons since 2023 as National Retail Service Administrator.  Her responsibilities include facilitating after-sale service for all 18 of the factory-owned retail showrooms, as well as service purchased through the Steinway Authorized Service website.  She got her start as a piano technician in New York City in 2022 and continues to do apprentice piano technician work at the New School.