Retail Sales & Management

Position Summary:

Steinway & Sons is currently seeking a Brand Ambassador, with a passion for luxury and a love of the arts, for our Chicago-area showrooms in Lincoln Park & Hinsdale.

The Brand Ambassador is an entry level opportunity for a competitive, self-starter interested in building a career at Steinway & Sons, the maker of the world’s finest pianos. This role provides a hands-on learning environment, with the guidance, mentoring, and support necessary to achieve future advancement.

This role is responsible for supporting sales and marketing efforts across our wide customer base. Successful candidates will possess an outgoing and engaging personality and the ability to connect and build relationships with potential customers within the market. This role requires a highly organized, detailed individual with strong communication skills who can effectively represent the Steinway & Sons brand.

Successful candidates will be considered for a high earning sales representative role in a Steinway US showroom following completion of the program.

Main Responsibilities:

• Greet and interact with customers who enter the Chicago showrooms

• Support the planning and implementation of events and programs

• Identify opportunities to build new prospects within assigned market

• Recommend and/or implement new market opportunities and high traffic areas for offsite promotional events and programs in assigned market areas

• Support and partner with centers of influence to drive qualified prospects into the showroom (piano teachers, music educators/music schools)

• Promote the Steinway Educational Partner Programs

• Set up and attend Piano Recitals

• Support communication and promotional activity

Qualifications, education, and experience:

• Bachelor’s degree is required

• Background in music required, Piano preferred

• Fluency in Mandarin is strongly preferred.

• Prior experience working full time or in an internship in sales, customer service, events management or related role

• Superior communication, planning, and organizational skills

• Strong knowledge of MS Word, Outlook, and Excel

• Highly motivated, results-oriented self-starter with excellent problem-solving skills and the ability to work independently to drive new business

• Note: This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

The expected base salary for this position is $43,000 plus commission for any unit sold. Exact compensation may vary based on skills, experience and location. After the training period, successful candidates can transition into career sales roles with average annualized earnings of $170,000 and uncapped earnings potential. New employees are eligible to participate in a robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, employee piano purchase program and more.

Position Summary:

This position is responsible for managing the online sales of used pianos in the metro NY area and across the US. This position will be responsible for achieving the assigned unit sales budget.

Main Responsibilities:

• Follow up with sales leads in order to sell pianos in the NY metro area and beyond

• Work with East Coast Showroom managers and sales staff to book appointments for their clients to visit factory pre-owned piano center

• Maintain pre-owned piano website, including taking and posting photos, recording videos highlighting each piano, and writing descriptions.

• Work with Marketing to create targeted marketing campaigns to drive potential customers to the website, social media, and various web outlets.

• Work with Music Technology group to develop and enhance customer education content for Steinway.com pre-owned piano website

• Act as liaison for the purchase of inventory for factory used piano department and other retail markets

• Oversee the repair and/or restoration of used trade-in Steinway pianos from retail markets in order to generate strong pricing and profit

• Run Costco show events in the metro NY area and educate other markets on “best practices” on running successful Costco shows

Skills and Experience:

• Bachelor’s degree required, music-related major a plus

• Experience in sales strongly preferred

• Music background required, piano preferred

• Strong communication skills, both verbal and written

• Strong sales, organizational and follow up skills

• Ability to work onsite in Astoria, Queens, NYC

This is a commission-based sales role with average annualized earnings of $125,000 for successful employees, with uncapped earnings potential. Steinway employees are eligible to participate in robust benefits package on their first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Position Summary:

This role is responsible for generating sales through a combination of active prospecting and selling Steinway products to higher education and secondary institutions in the Northeast region (including universities, colleges, Private Schools, K-12 Public Schools, and Houses of Worship).

Main Responsibilities:

• Build and cultivate strong long-term relationships with higher education and secondary institutions

• Attend concerts, galas, and other related events for the purpose of relationship building

• Make public presentations to educational individuals and groups with professional sales recommendations

• Conduct inventory assessment to support schools in managing their piano inventory

• Be knowledgeable of and act on potential sales opportunities that are occurring in the market (i.e. building of a new concert hall or music school, granting of new endowment from music program patron…)

• Assist and advise in fund-raising efforts for institutions requiring this aid

• Achieve personal sales goals and support Northeast team in achieving region goals

• Build relationships and engage with clients on many different levels

Position Qualifications:

• Bachelors’ degree required, Masters a plus

• 3+ years’ experience in Key Account Management or Advancement required, institutional sales a plus

• Experience in commission-based luxury sales or the arts preferred

• Proven track record of business development, lead generation and sales management skills

• Superior communication, planning, creative problem-solving and organizational skills

• Technology experience, including MS Office, Teams, Slack, Zoom, and more

• Highly motivated self-starter with the ability to work independently and drive new business

• Background in music, especially piano, strongly preferred

• Strong, engaging executive presence and a passion for higher education required

• This position requires some local travel, and candidate must have valid driver’s license.

This is a commission-based sales role, with a base salary of $40,000 and uncapped commission earnings potential upwards of $100,000. Steinway employees are eligible to participate in robust benefits package on their first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Position Summary:

This role will manage institutional sales at higher education and secondary institutions in the Midwest region (including universities, colleges, Private Schools, K-12 Public Schools, and Houses of Worship). This role will also manage the Chicago Concerts and Artists division, acting as a liaison and ambassador of Steinway with Concert artists and venues.

Main Responsibilities:

• Build and cultivate strong long-term relationships with higher education and secondary institutions

• Make public presentations to educational individuals and groups with professional sales recommendations

• Conduct inventory assessment to support schools in managing their piano inventory

• Be knowledgeable of and act on potential sales opportunities that are occurring in the market (i.e. building of a new concert hall or music school, granting of new endowment from music program patron…)

• Assist and advise in fund-raising efforts for institutions requiring this aid

• Achieve personal sales goals and support Northeast team in achieving region goals

• Oversee the C&A piano fleet, including rental bookings, delivery arrangements, maintenance of the C&A pianos, and related invoicing.

• Attend concerts, galas, and other artist-related events to represent Steinway and build relationships

Position Qualifications:

• Bachelors’ degree in a music-related field, or related experience in luxury sales or the arts

• 2+ years of work experience in customer service or sales and proven track record of success

• Strong verbal and written communication, planning, creative problem-solving and organizational skills

• Technology experience, including MS Office, Teams, CRM systems, Slack, Zoom, and more

• Ability to work under pressure and meet deadlines as required.

• Ability to interact with customers, vendors, administrators, concert artists, and educators.

• Strong, engaging executive presence and a passion for higher education ideal

• This position requires some local travel; candidate must have valid driver’s license.

This is a commission-based sales role, with a base salary of $40,000 and uncapped commission earnings potential upwards of $100,000. Steinway employees are eligible to participate in robust benefits package on their first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Position Summary:

Steinway & Sons is seeking experienced Sales Managers with a passion for luxury and a love of the arts to run company owned showrooms in New York City, New Jersey, Connecticut, Florida, Illinois, California, Washington and Arizona. This is a great opportunity for someone with an entrepreneurial mindset and a background in piano sales who is interested in selling the world’s finest pianos.

The right candidate has a proven track record driving and maximizing sales performance through business development and customer cultivation to achieve the sales objectives while ensuring operational integrity and profitability.  In addition, the candidate must have an outgoing and engaging personality in order to build relationships with clients on many different levels. Prior piano sales experience is required.

These positions offer excellent earnings potential and full and comprehensive benefits. If you are interested in learning more about becoming part of Steinway & Sons, apply now and send us your resume and cover letter via email.

Apply

Position Summary:

Steinway & Sons is currently seeking an experienced Store Manager with a passion for luxury and a love of the arts for its company-owned showroom in Lake Oswego, Oregon.

The primary focus of the Store Manager is to continue to develop the Portland market through a pro-active approach to local marketing and networking as well as managing personal and store sales.

The right candidate has a proven track record in successfully generating sales and business development, demonstrated excellent skills in administration, operations and management within luxury retail or project type sales. The candidate must have an outgoing and engaging personality and be a natural leader, who can engage with customers on many different levels. Experience with business development and lead generating activities are required to ensure a continued pro-active approach to sales.

Main Responsibilities:

• Ensure achievement of store sales and profitability goals

• Set sales goals for store associates and manage performance against goals

• Analyze store performance and implement programs to enhance performance

• Plan and execute all in market promotional events and activities (generating and cultivating sales)

• Oversee local Concert & Artist piano needs

• Engage in and oversee business development

• Develop and cultivate customer leads and relationships

• Oversee and manage leads for showroom

• Develop and manage a sales referral outreach program for key influencers such as piano teachers, piano technicians, real estate agents, designers…

• Ensure the customer database system is optimized for customer communication and tracking

• Allocate and follow up on all internet leads

• Plan, execute and manage all in market marketing and promotional events

• Coordinate all piano technical needs in store and after sale follow up. (tunings, etc.)

• Resolve customer issues in a timely manner

Qualifications, education and experience:

• Associate’s or Bachelor’s degree and experience in customer service or sales

• Past experience selling pianos and managing showrooms

• Outstanding sales and sales management skills

• Superior communication, planning, and organizational skills

• Basic knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

• Piano or music experience/background

• Min. 2 year experience within luxury / professional sales in a commission based environment

• Note: This position requires local travel, and candidate must have access to a car. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time.

This is a commission-based sales role with average annualized earning range of $125,000-200,000 with uncapped earnings potential. Employees are eligible to participate in robust benefits package on first day of work including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Apply