Retail Sales & Management

Position Summary:

This is an entry level opportunity for a competitive, self-starter interested in building a career at Steinway & Sons, the maker of the world’s finest pianos. As part of a sales trainee program, this role provides a hands-on learning environment, with the guidance, mentoring, and support necessary to achieve future advancement. This role is responsible for supporting sales and marketing efforts across our wide customer base. Successful candidates will possess an outgoing and engaging personality and the ability to connect and build relationships with potential customers within the market. This role requires a highly organized, detailed individual with strong communication skills who can effectively represent the Steinway & Sons brand. Successful candidates will be considered for a high earning sales representative role in a Steinway US showroom following completion of the program.

Main Responsibilities:

• Greet and interact with customers

• Support the planning and implementation of events and programs

• Identify opportunities to build new prospects within assigned markets

• Recommend and/or implement new market opportunities and high traffic areas for offsite promotional events and programs in assigned market areas

• Support and partner with centers of influence in order to drive qualified prospects into the showroom:

  — Piano teachers

  — Music educators/music schools

        • Promote the Steinway Educational Partner Programs
        • Set up and attend Piano Recitals
        • Support communication and promotional activity

Qualifications, education and experience:

• Bachelor’s degree

• Prior experience working full time or in an internship in sales, customer service, events management, teaching or related role preferred

• Superior communication, planning, and organizational skills

• Strong knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently to drive new business

• Geographic flexibility to work in the US

• Fluency in both English and Mandarin is a plus

• Background in music required/Piano preferred

• Note:  This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

The expected base salary for this position is $42,000 plus commission for any unit sold. Exact compensation may vary based on skills, experience and location. After the training period, successful candidates can transition into career sales roles with uncapped earnings potential. New employees are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and much more.

Apply

Position Summary:

This is an entry level opportunity for a competitive, self-starter interested in building a career in at Steinway & Sons, the maker of the world’s finest pianos.  As part of a sales trainee program, this role provides a hands-on learning environment, with the guidance, mentoring, and support necessary to achieve future advancement. This role is responsible for supporting sales and marketing efforts across our wide customer base with a concentration on Asian market business.   Successful candidates will possess an outgoing and engaging personality and the ability to connect and build relationships with potential customers within the market. This role requires a highly organized, detailed individual with strong communication skills who can effectively represent the Steinway & Sons brand.  Successful candidates will be considered for a high earning sales representative role in a Steinway US showroom following completion of the program

Main Responsibilities:

• Greet and interact with customers

• Support the planning and implementation of events and programs at Steinway Hall

• Identify opportunities to build new prospects within assigned markets

• Recommend and/or implement new market opportunities and high traffic areas for offsite promotional events and programs in assigned market areas

• Support and partner with centers of influence in order to drive qualified prospects into the showroom:

  — Piano teachers

  — Music educators/music schools

                • Promote the Steinway Educational Partner Programs
                • Set up and attend Piano Recitals
                • Support communication and promotional activity

Qualifications, education and experience:

• Bachelor’s degree

• Prior experience working full time or in an internship in sales, customer service, events management, teaching or related role preferred

• Superior communication, planning, and organizational skills

• Strong knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently to drive new business

• Geographic flexibility to work in the US

• Fluency in both English and Mandarin is a plus

• Background in music required/Piano preferred

• Note:  This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

The expected base salary for this position is $42,000 plus commission for any unit sold. Exact compensation may vary based on skills, experience and location. After the training period, successful candidates can transition into career sales roles with uncapped earnings potential. New employees are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and much more.

Apply

Position Summary:

The Retail Sales Assistant is responsible for providing administrative support, and operational assistance for the Los Altos Store Manager and showroom.

Main Responsibilities:

• Provide administrative support to the store manager for managing sales

• Maintain supply inventory by checking stock to determine inventory level; anticipate needed supplies and place orders, and verify receipt of supply orders

• Complete and process purchase agreements

• Process and track payment activity such as wire transfers and deposits

• Support and facilitate communication and logistics with freight/movers in connection with events, customer deliveries and shipping/receiving store inventory

• Support customer interaction as necessary

• Contribute to team efforts by helping out on projects as needed

• Provide operational support for special events when needed

• In coordination with the store manager, manage and maintain showroom to ensure a clean and upscale image as well as a positive store experience

• Support communication and promotional activity

Qualifications, education and experience:

• Must have excellent verbal and written communication skills with a positive attitude and maintain a professional demeanor

• Superior planning, and organizational skills

• Strong knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills

• Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

• Expected work schedule: Mondays and Wednesdays 10 am - 6 pm, and Sundays 12 pm - 5 pm; additional hours may be required to support store events.  Summer hours will vary.

Apply

Position Summary:

Steinway & Sons is currently seeking an experienced Showroom Manager with a passion for luxury and a love of the arts for its company-owned showroom in Scottsdale, Arizona.

The primary focus of the Showroom Manager is to continue to develop the Scottsdale market through a pro-active approach to local marketing and networking as well as managing personal and store sales. 

The right candidate has a proven track record in successfully generating sales and business development,  demonstrated excellent skills in administration, operations and management within luxury retail or project type sales.  The candidate must have an outgoing and engaging personality and be a natural leader, who can engage with customers on many different levels. Experience with business development and lead generating activities are required to ensure a continued pro-active approach to sales.

Main Responsibilities:

• Ensure achievement of store sales and profitability goals

• Set sales goals for store associates and manage performance against goals

• Analyze store performance and implement programs to enhance performance

• Plan and execute all in market promotional events and activities (generating and cultivating sales)

• Engage in and oversee business development

• Develop and cultivate customer leads and relationships

• Oversee and manage leads for showroom

• Develop and manage a sales referral outreach program for key influencers such as piano teachers, piano technicians, real estate agents, and designers

• Ensure the customer database system is optimized for customer communication and tracking

• Follow up on all internet leads

• Plan, execute and manage all in market marketing and promotional events

• Coordinate all piano technical needs in store and after sale follow up. (tunings, etc.)

• Resolve customer issues in a timely manner

Qualifications, education and experience:

• Associate’s or Bachelor’s degree and experience in customer service or sales

• Past experience selling pianos and managing showrooms

• Outstanding sales and sales management skills

• Superior communication, planning, and organizational skills

• Basic knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

• Piano or music experience/background

• Min. 2 year experience within luxury / professional sales in a commission based environment

• This is a commission-based sales role with uncapped earnings potential. The expected base salary ranges from $16,000 - $24,0000 (depending on store type). Additional compensation elements include a semi-monthly draw, sales commissions for units sold and other performance-based bonuses. Employees are eligible to participate in robust benefits package on first day of work including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Note:  This position requires local travel, and candidate must have access to a car. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time.

Apply

Position Summary:

Steinway & Sons is currently seeking an experienced Retail Sales Representative, with a passion for luxury and a love of the arts, for our Miami showroom.

The right candidate has a proven track record in a proactive approach to sales, with past experience in business development, lead generating activities and generating sales prospects.  The candidate must have an outgoing and engaging personality who can engage and build relationships with clients on many different levels.  While the ability to play piano is not a requirement for the job, it is highly preferred; musical and tonal understanding is required as our clients often seek guidance and recommendations during instrument selections.  In addition to focusing on showroom sales, a large part of this job will involve outreach and business development.

Main Responsibilities:

• Achieve personal sales goals and support store in achieving goals

• Develop sales strategy and forecasts for customer/client base

• Develop and cultivate customer leads and relationships

• Implement a sales referral outreach program for key influencers (i.e. piano technicians, real estate agents, designers, piano teachers, etc.)

• Coordinate all piano technical needs after sale follow up (tuning, etc.) and in store as needed

• Use the CRM system to manage and follow up with leads

• Support all in store and regional promotional events (generating and cultivating sales)

• Resolve customer issues in a timely manner

Qualifications, education and experience:

• Associate’s or Bachelor’s degree and experience in sales or customer service

• Min. 2 year experience within luxury/professional sales  in a commission based environment

• Piano or music experience/background preferred

• Outstanding business development and sales management skills

• Superior communication, planning, and organizational skills

• Basic knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

• Note:  Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

This is a commission-based sales role with uncapped earnings potential.  Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Apply

Position Summary:

Steinway & Sons is currently seeking an experienced Retail Sales Representative, with a passion for luxury and a love of the arts, for our Miami showroom.

The right candidate has a proven track record in a proactive approach to sales, with past experience in business development, lead generating activities and generating sales prospects.  The candidate must have an outgoing and engaging personality who can engage and build relationships with clients on many different levels.  While the ability to play piano is not a requirement for the job, it is highly preferred; musical and tonal understanding is required as our clients often seek guidance and recommendations during instrument selections.  In addition to focusing on showroom sales, a large part of this job will involve outreach and business development.

Main Responsibilities:

• Achieve personal sales goals and support store in achieving goals

• Develop sales strategy and forecasts for customer/client base

• Develop and cultivate customer leads and relationships

• Implement a sales referral outreach program for key influencers (i.e. piano technicians, real estate agents, designers, piano teachers, etc.)

• Coordinate all piano technical needs after sale follow up (tuning, etc.) and in store as needed

• Use the CRM system to manage and follow up with leads

• Support all in store and regional promotional events (generating and cultivating sales)

• Resolve customer issues in a timely manner

Qualifications, education and experience:

• Associate’s or Bachelor’s degree and experience in sales or customer service

• Min. 2 year experience within luxury/professional sales  in a commission based environment

• Piano or music experience/background preferred

• Outstanding business development and sales management skills

• Superior communication, planning, and organizational skills

• Basic knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

• Fluency in English and Spanish preferred

• Note:  Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

This is a commission-based sales role with uncapped earnings potential.  Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Apply

Position Summary:

Steinway & Sons is seeking experienced Sales Managers with a passion for luxury and a love of the arts to run company owned showrooms in New York City, New Jersey, Connecticut, Florida, Illinois, California, Washington and Arizona. This is a great opportunity for someone with an entrepreneurial mindset and a background in piano sales who is interested in selling the world’s finest pianos.

The right candidate has a proven track record driving and maximizing sales performance through business development and customer cultivation to achieve the sales objectives while ensuring operational integrity and profitability.  In addition, the candidate must have an outgoing and engaging personality in order to build relationships with clients on many different levels. Prior piano sales experience is required.

These positions offer excellent earnings potential and full and comprehensive benefits. If you are interested in learning more about becoming part of Steinway & Sons, apply now and send us your resume and cover letter via email.

Apply